Refund Policy

Our policy on returns and refunds for perishable products

Refund Policy

Due to the perishable nature of our products, refunds are limited and subject to specific conditions.

Eligibility for Refund

A refund may be issued only under the following circumstances:

  • Wrong Item Delivered: If you receive an incorrect product or item not ordered
  • Damaged Product: If the product arrives damaged or spoiled in a way that makes it unsuitable for consumption

⚠️ Important

Changes of mind: Refunds will NOT be issued for orders cancelled due to customer change of mind, as our products are prepared fresh daily and cannot be resold.

Refund Process and Timeline

1

Report Within 24 Hours

Issues must be reported to our customer support within 24 hours of receiving the order. Contact support@urbanfruitbowl.com or call +91 95818 56789

2

Provide Photo Proof

Submit clear photographs showing the damage, defect, or discrepancy. This helps us verify your claim and improve our service quality.

3

Claim Verification

Our team will review your claim and photographs to verify the issue. This typically takes 2-3 business days.

4

Refund Processing

Once approved, refunds are processed within 5-7 working days. The amount will be credited back to your original payment method.

How to File a Claim

To file a refund claim:

  • Contact us immediately at support@urbanfruitbowl.com or +91 95818 56789
  • Provide your order number and purchase date
  • Describe the issue in detail
  • Attach clear photographs or video showing the problem
  • Wait for our team to review and confirm the claim

Refund Amount

The refund will cover the cost of the defective or incorrect product only. Refunds do not include delivery charges unless the entire order was delivered incorrectly.

Quality Assurance

We take great care in preparing each order with fresh, high-quality ingredients. However, if you experience any issues, we're here to help and will make it right.

Your Satisfaction Matters

Urban Fruit Bowl is committed to ensuring you receive fresh, quality products. If you're not satisfied, please reach out to us immediately so we can resolve the issue.

Questions?

For any questions about our refund policy, please contact us:

Email: support@urbanfruitbowl.com
Phone: +91 95818 56789
Business Hours: 9:00 AM – 8:00 PM (All Days)