Shipping Policy

Information about delivery times, areas, and charges

Shipping Policy

We strive to deliver fresh products quickly to ensure maximum quality and nutritional value.

🚚 Delivery Time

30–90 minutes depending on your location and traffic conditions. Fresh products delivered at your doorstep.

💰 Delivery Charges

Delivery charges may apply based on your location and order value. Some areas may qualify for free delivery.

📍 Service Areas

We deliver only to selected service areas. Check our website to confirm if your address is in our delivery zone.

⏰ Order Timing

Orders placed during business hours (9:00 AM – 8:00 PM) are processed immediately for quick delivery.

📦 Product Freshness

Products are prepared fresh daily after order confirmation to ensure maximum freshness upon delivery.

🌧️ Weather Delays

Unexpected delays may occur due to traffic, weather conditions, or unforeseen circumstances. We'll keep you updated.

Service Coverage Areas

Urban Fruit Bowl currently delivers to selected areas including:

  • Jubilee Hills
  • Banjara Hills
  • Madhapur
  • Kondapur
  • Hitech City
  • Gachibowli
  • KPHB
  • Kukatpally
  • And other selected areas

Note: To check if your address is within our delivery zone, please provide your location during checkout or contact our support team.

Delivery Process

Step 1: Order Placement

Place your order through our website or WhatsApp during business hours (9:00 AM – 8:00 PM).

Step 2: Order Confirmation

You'll receive an immediate confirmation via WhatsApp or email with estimated delivery time.

Step 3: Product Preparation

Our team prepares your order fresh with handpicked fruits and ingredients immediately after order confirmation.

Step 4: Delivery

Your order is delivered within the estimated timeframe. Our delivery partners ensure careful handling of products.

Possible Delivery Delays

While we strive for punctuality, the following factors may cause delays:

  • Traffic: Heavy traffic in your area may extend delivery time
  • Weather: Rain, storms, or other weather conditions may impact delivery
  • Peak Hours: During busy hours, delivery may take longer
  • New Addresses: Unfamiliar locations may require additional time for the driver to locate
  • High Order Volume: During peak seasons, delivery times may extend slightly

How We Communicate Delays: If your order faces any delays, we'll notify you via WhatsApp or phone call with an updated delivery time.

Free Delivery

Free delivery is available on select orders in certain areas:

  • Minimum order value may be required for free delivery
  • It applies only to areas within our primary delivery zone
  • Subscription orders may qualify for discounted or free delivery

Tracking Your Order

🔔 Real-Time Updates

You'll receive WhatsApp notifications with:

  • Order confirmation and estimated delivery time
  • Updates when your order is prepared
  • Driver assignment and location details
  • Delivery confirmation

Cancellation and Returns

Orders can be cancelled only before preparation begins. Once your order is being prepared, cancellation is not possible due to the perishable nature of products.

Please contact us immediately if you need to cancel your order.

Questions or Concerns?

If you have any questions about our shipping policy or need assistance with your order, please reach out:

Email: support@urbanfruitbowl.com
Phone: +91 95818 56789
WhatsApp: Chat with us
Business Hours: 9:00 AM – 8:00 PM (All Days)